Delivery, cancellation & refunds

What this policy covers

This policy applies to first-party digital resources, membership access and professional services purchased directly from GlobeExtend, a brand operated by Globe Extende FZC (United Arab Emirates). We do not sell physical goods through this website, so nothing is shipped. Any different delivery or refund terms for a custom project will be stated in the written proposal you accept before work starts.

We deliver digital resources and services to customers worldwide, except to countries, persons or entities subject to OFAC or other applicable sanctions.

Digital delivery and payment confirmation

After a successful payment, access instructions or a download link will be sent to the email address used at checkout and, where applicable, made available in your client area. The expected delivery timing will be shown before purchase; access to a standard digital resource or membership is normally immediate after payment confirmation, subject to security checks and technical availability.

We send a payment confirmation to the email address provided at checkout. If you do not receive it or cannot access your purchase, contact us and include the email used for the order and your transaction reference if available.

Membership cancellation

You may cancel a paid membership before its next renewal through the account or support route made available at checkout. Cancellation stops future renewals; your access continues until the end of the paid billing period unless the law requires otherwise. Downloaded resources remain subject to their licence terms.

Custom services and cancellations

Because professional services are tailored to the agreed scope, a cancellation request is assessed against the work completed, reserved delivery time and terms in your written proposal. Contact us as soon as possible if you need to change or cancel a project. We will confirm the next steps and any eligible refund or credit in writing.

When to contact us about a refund

• You received the wrong digital resource or cannot access a purchase after reasonable troubleshooting.
• A digital resource is materially defective or not as described.
• We charged you in error, charged a duplicate payment or failed to provide an agreed item or service.
• A mandatory consumer right gives you a refund or other remedy.

Refund method and timing

If a refund is approved, it is credited only to the original payment method used for the purchase. We will initiate the refund promptly after approval. Your card issuer or payment provider controls when the credited funds appear; this can take up to 45 days depending on the payment method, bank and applicable rules.

To request help, email contact@globeextend.com with the order email, transaction reference, date, amount and a short description of the issue. Do not send full card details by email.

We acknowledge refund and cancellation requests within 2 working days and give you a decision within 7 working days. Approved refunds are initiated within 5 working days of the decision.

Chargebacks

Please contact us first so we can investigate and try to resolve an issue quickly. This does not affect your right to contact your bank or payment provider. We keep records of orders, access delivery and service communications to investigate payment disputes fairly.