Privacy Policy

Who is responsible for your information

GlobeExtend is operated by Globe Extende FZC, licensed by the Sharjah Publishing City Free Zone Authority (licence 4431928.01) and registered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Globe Extende FZC is the controller responsible for the personal information described in this policy.

We handle personal information in line with the United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other laws that apply to us.

Information we collect

We collect only the information needed to operate our website, answer enquiries and provide the services or membership access you request.

• Enquiries: your name, work email, company, country, selected service, budget range and the information you include in your message.
• Customer and account information: contact information, chosen plan, access records, invoices and support correspondence when you become a customer.
• Technical information: limited device, browser and usage information needed to secure, maintain and improve the website. We will name any non-essential analytics or advertising tool in this policy before it is introduced.
• Payment information: card details are entered on the secure page of a licensed payment provider and handled by that provider. GlobeExtend does not store, sell, share, rent or lease card numbers or card security codes.

How we use information

• To reply to an enquiry, prepare a proposal and provide requested services or membership access.
• To create and administer a customer account, process a permitted payment, send a receipt and handle cancellations, refunds or support requests.
• To protect our website, investigate fraud or misuse, meet legal obligations and enforce our terms.
• To send product or practical-newsletter updates only where you have asked for them or where otherwise permitted by law. You can unsubscribe using the link in an email or by contacting us.

Sharing and international transfers

We do not sell personal information. We share personal information only with service providers that help us run the website, communications, customer support, hosting, accounting or payment processing, and only for those purposes. We may also disclose information where required by law or to protect rights, safety and security. If information is processed outside the country where it was collected, we use appropriate safeguards required by applicable law.

Cookies

This website uses only the cookies and similar storage that are strictly necessary for it to work and stay secure. We do not use advertising or cross-site tracking cookies. If we introduce analytics or marketing tools, we will name them here and ask for your consent first where the law requires it.

Retention and security

We keep information only for as long as it is needed for the purpose collected, to provide services, resolve disputes, meet accounting or legal obligations, or protect against fraud. We use reasonable organisational and technical measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct, delete or restrict the use of your personal information, object to certain processing, or withdraw consent where we rely on it. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Email contact@globeextend.com with any privacy request or complaint. We acknowledge requests within 2 working days and aim to respond in full within 30 days. If you are not satisfied with our response, you may contact the competent data protection authority in the United Arab Emirates.

Changes to this policy

We will post an updated version here when our practices change. The date at the top tells you when this policy was last updated.